Help!

Why can’t I add items to the cart or checkout?

The imaginary_trout| shop and related pages change from time to time. Unfortunately there is no 100% effective way to make sure your browser doesn’t cache web pages infinitely. If you are having a problem placing an order below is a handy list of things to try before getting frustrated and giving up:

  1. Cookies must be enabled.
  2. JavaScript (not JAVA) must be enabled.
  3. Refresh the page. You can do this by typing control-r a few times in a row in a PC. Mac users use command-r (the old open apple key).  Learn more about how to refresh your browser’s web page here.
  4. If refreshing the page didn’t work, clear your browser cache and cookies. Make sure not to delete your saved passwords and other stuff. All modern web browsers such as Chrome, Firefox, Safari and Internet Explorer will have a setting for this.
  5. Worse case scenario you can contact us and we’ll walk you through the process.
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